User Terms and Conditions

These Terms and Conditions explain the rules for using the WinShark Casino platform and set out the relationship between us and you as an account holder. Please read them before registering or using our services. By using the platform, you agree to follow these terms and any rules shown for a particular game or promotion.

Account responsibilities

You must provide accurate, current information when opening an account and keep it up to date. You are responsible for keeping your login details secure and for activity carried out through your account. Do not share your account or allow another person to use it. Contact us promptly if you believe someone has accessed it without permission.

We may ask you to verify your identity, address or payment details. We may restrict or suspend an account while we review information, investigate activity or carry out required checks. Account limits and responsible gambling tools are available where shown in your account settings.

Eligibility requirements

You must be at least 18 years old and legally permitted to use the platform where you are located. You may hold only one account unless we expressly agree otherwise. We may refuse registration or restrict access if we cannot confirm your eligibility or if the service is unavailable in your location. It is your responsibility to use the platform only where doing so is lawful.

Acceptable platform use

Use the platform for your own personal activity and in accordance with the rules displayed on it. You must not use another person's identity or payment method without authorisation, interfere with the platform, exploit an error or use it for unlawful purposes. If we identify suspected misuse, we may review relevant activity, suspend access or take other appropriate action. We will consider the circumstances before deciding how to deal with affected transactions.

Bonuses and promotions

Promotions are subject to their own terms, which should be read before you opt in or claim an offer. Those terms may include eligibility rules, wagering requirements, game restrictions, maximum bets and expiry periods. If promotional terms conflict with this page on a matter specific to that promotion, the promotional terms will apply to that matter. We may withhold or remove a bonus where its conditions have not been met or where we reasonably identify misuse.

Deposits and withdrawals

You may use only payment methods available to you on the platform and must be authorised to use them. Applicable minimums, limits and any fees will be shown during the transaction or in the relevant payment information. Deposits and withdrawals may be subject to account verification, payment checks and review of account activity. Processing times can depend on the payment method and the checks required. We may ask for further information before completing a withdrawal and will explain what is needed.

Disputes and complaints

If you have a question about a transaction or disagree with a decision, please contact our support team with your account details and a clear description of the issue. We will review the information available and respond with our findings. You may ask us to review the matter further if you believe we have missed relevant information.

Updates to these terms

We may change these Terms and Conditions to reflect changes to our services, operating requirements or applicable rules. The current version will be available on the platform. Where a change materially affects your use of the platform, we will provide notice where appropriate. If you do not agree to updated terms, you should stop using the platform and contact us about your account.