Privacy Statement

At WinShark Casino, we take your privacy seriously. This policy explains what personal information we collect when you use our website and account services, how we use and protect it, and the choices available to you. Please read it alongside any privacy settings shown in your account or cookie preferences.

Information we collect

Personal data

When you create or manage an account, we may collect details such as your name, date of birth, contact information and address. We may also ask for documents or other information needed to confirm your identity and keep your account secure. If you contact us, we may keep a record of your message and our response.

Technical and activity data

We collect information about how you access and use our website. This may include your IP address, device and browser details, pages visited, session information and account activity. These records help us maintain the service, investigate technical issues and identify unusual activity.

Transactional data

We keep records of deposits, withdrawals and other account transactions. Depending on the payment method you use, we may receive limited payment details from a payment provider. We use transaction records to manage your account, respond to queries and meet applicable record-keeping requirements.

How we use your information

We use the information we collect to provide and manage your account, process transactions, verify details where necessary and respond to support requests. We also use it to protect accounts, prevent misuse, maintain our website and understand how our services are used. Where we ask for your choice before using information for a particular purpose, you can change that choice through the options available to you.

How we protect data

We use organisational and technical measures designed to protect personal information against unauthorised access, loss or misuse. Access to information is limited to people and providers who need it for their work. No online service can promise absolute security, so we also encourage you to use a strong password and keep your account details private. We retain information for as long as needed for the purposes described here or to meet applicable obligations.

Cookies and tracking technologies

Cookies and similar technologies help the website function, remember your preferences and show us how it is used. Some are necessary for features such as account sessions. Others may support performance measurement or optional features. Where cookie choices are available, you can review or change them through the website’s cookie settings. Your browser may also allow you to block cookies, although some features may then work differently.

Your privacy rights

You can ask to access the personal information we hold about you, correct information that is inaccurate or request its deletion. You may also have other rights concerning how we use your data. Some requests may be limited where we need to keep records or protect an account. To make a request, use the contact options provided on the website. We may need to confirm your identity before making changes or sharing account information.

Sharing information with third parties

We may share information with service providers that support payments, identity checks, website operations, security or customer support. We share only what is needed for the relevant service and expect providers to handle information appropriately. We may also disclose information where required by law or to protect users, our services or others.

Updates to this policy

We may update this policy when our services or data practices change. The current version will be available on this page. Please check it occasionally so you understand how we handle your information.