Need Help? Contact Us
If you need help with account-related issues, technical concerns, or general feedback, our support centre is ready to assist. Our authorised team handles verification, withdrawals, deposits and promotional enquiries. For account security or privacy matters we work with the relevant teams in the organisation. Contact us and we’ll do our best to be of favour to you, responding promptly through the channels listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account issues, verification, withdrawals and technical support; reply typically within one working day) |
| General enquiries | [email protected] (billing, promotions, corporate enquiries and site information; monitored daily) |
| Affiliate enquiries | [email protected] (partner programmes, tracking setup and commission enquiries; dedicated affiliate team) |
| Phone | +44 20 7183 4652 (calls, SMS and WhatsApp available) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time; emergency support by phone outside hours) |
Support via Email
For detailed requests, account issues, or when documents are needed, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include current contact details and any relevant attachments. Providing precise information helps us process your request as quickly as possible and avoid delays.
Submit Your Inquiry
Response Time
Support Response Times: Our team aims to reply to most support requests within one business day. Quick questions like account or payment status are usually handled faster; complex cases such as KYC checks or disputed transactions can take several days while we investigate. We’ll keep you updated throughout the process and may request documents to resolve issues more quickly.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Please send thoughts on promotions, games, payments or usability; we read every message and use input to refine features, fix issues and improve the player experience. Send a note via the feedback form or email [email protected]. Your input directly helps shape future updates.